Refund & Cancellation Policy

This Refund & Cancellation Policy ("Policy") forms part of the Terms of Use of Shree Krishna Travel World ("we," "us," "our," "ShreeKrishna") and explains the terms on which travellers may cancel or modify a confirmed booking, the refunds payable in each scenario, and the timelines for processing.

We urge every traveller to read this Policy carefully before making a booking. By confirming a booking with us, you accept this Policy.

01 General Principles

• All cancellation requests must be made in writing to madhu@shreekrishnatravelworld.com. Verbal requests will not be acted upon.
• The date of cancellation will be the date on which the written request is received during our working hours (Monday to Saturday, 9:00 AM – 7:00 PM IST). Requests received after working hours will be deemed received on the next working day.
• All refund amounts are calculated on the total package cost paid, excluding the non-refundable components listed in Section 4.
• Refunds will be processed only after the cancellation is confirmed by us in writing.

02 Cancellation by the Traveller — Domestic Packages

For tour packages within India, the following cancellation tiers apply (calculated from the scheduled departure date):

03 Cancellation by the Traveller — International Packages

International tours typically involve higher non-refundable commitments to airlines, hotels, and visa authorities. Unless a different schedule is specified in your booking confirmation, the following tiers apply:

04 Non-Refundable Components

Regardless of when a cancellation is made, the following are non-refundable:

05 Modifications and Date Changes

If you wish to modify your booking (change of date, destination, traveller count, room category, or any inclusion), please contact us in writing at least thirty (30) days before departure. We will use reasonable efforts to accommodate the change. Any modification is subject to:

• Availability at the time of the change
• A service fee of ₹1,500 per traveller per change request
• Any rate differential between the original and revised arrangement
• Any change fees charged by airlines, hotels, or other suppliers

Requests received within fifteen (15) days of departure may not be accepted. A rejected modification request does not by itself trigger a refund or cancellation; the original booking continues to be governed by the cancellation tiers above.

06 Cancellation by ShreeKrishna

We may, in exceptional circumstances, cancel a confirmed booking. In such cases, we will, at your option:

• Offer a suitable alternative arrangement of comparable value, or
• Reschedule the tour to an alternative date acceptable to you, or
• Refund all amounts received from you, less any non-recoverable amounts already paid to suppliers on your behalf

Such circumstances include, but are not limited to, force-majeure events (Section 7), failure of the minimum group size to be met for a group departure (with at least fifteen (15) days' notice), withdrawal of a key supplier, or safety concerns at the destination.

07 Force Majeure

If a booking is cancelled, curtailed, or disrupted by reason of force majeure (including, without limitation, natural disasters, epidemics, pandemics, war, terrorism, civil unrest, government action, denial of visa or entry, airline failure, airspace closure, severe weather, or any other event beyond our reasonable control), we shall:

• Refund all amounts received from you, less the non-refundable supplier costs already disbursed on your behalf, and less a service charge of 5% of the package value to cover administration; or
• At your option, hold the unutilised amount as credit toward a future booking within twelve (12) months, with no service charge

We shall not be liable for any indirect, consequential, or incidental losses arising from a force-majeure event.

08 Special Circumstances

Cancellations on medical or compassionate grounds (serious illness, hospitalisation, death of an immediate family member) will be evaluated on a case-by-case basis. Such cancellations require supporting documentation (medical certificate, hospital records, death certificate).

09 Refund Process and Timelines

• All refunds will be processed in the same currency and to the same payment instrument used for the original booking, unless that instrument is no longer valid.
• Domestic refunds will typically be credited within seven (7) to fourteen (14) working days from the date of confirmation of the cancellation.
• International refunds may take up to twenty-one (21) working days depending on the bank and the route of the original transaction.
• For payments received via Wise or international wire, applicable transfer fees and foreign-exchange spreads will be deducted from the refund.
• We do not offer cash refunds. Refunds are processed only through banking channels.

10 No-Show Policy

If you fail to commence the tour on the scheduled departure date for any reason not communicated to us in advance, this will be treated as a no-show. No refund will be payable in such cases, and no claim will be entertained for any unutilised services.

11 Refund of Partial Services

Refunds for services not utilised during a tour (such as a missed sightseeing day, a skipped meal, or an unused hotel night) are not payable, as our package costs are calculated on a per-package basis and not per-service. Where a supplier voluntarily refunds an amount to us in respect of an unused service, we will pass the refund on to you, less reasonable administration charges.

12 How to Request a Cancellation or Refund

To cancel a booking, request a modification, or seek a refund, please follow these steps:

• Send an email to madhu@shreekrishnatravelworld.com from the email address used for the original booking
• Include your booking reference, the name of the lead traveller, the date of departure, and the reason for cancellation
• We will acknowledge your request within forty-eight (48) working hours and provide a calculation of the refund payable
• Once you confirm acceptance of the refund calculation in writing, we will initiate the refund within the timelines specified above

13 Disputes and Changes

Any dispute arising under this Policy will be governed by, and resolved in accordance with, the dispute-resolution provisions of our Terms of Use. The competent courts at Mumbai, Maharashtra shall have exclusive jurisdiction.

We reserve the right to amend this Policy from time to time. The version published on our website on the date of your booking is the version that will apply to that booking.

14 Contact

For any refund or cancellation matter, please contact us through any of the channels below.

This document was last updated on 13 May 2026.